MQTT service disruption preventing users from starting prints

Resolved

This incident has been resolved.

Update

Service began recovering at 16:00 UTC, and most users should now be able to start print jobs normally. We are continuing to monitor to ensure everything is fully back to normal.

Update

We have identified the root cause as an issue with one of our MQTT service nodes. Our team is actively working to restore service.

Investigating

We are aware of an issue with our MQTT service that is preventing some users from starting print jobs. Our team is currently investigating.