Cloud Print Service Outage

Update

Following a joint investigation with our cloud provider, AWS, we have confirmed the root cause was network instability from the carrier, Cogent. This instability caused access requests routed through the Cogent network to experience timeouts and packet loss.

This is the same issue detailed in our another incident report: https://status.bambulab.com/incidents/s6wds2nqyght

Resolved

This incident has been resolved.

Update

A fix has been implemented. Currently monitoring the service.

Update

A network abnormality has been identified in some regions. Our team is continuing to investigate and work towards a quick resolution.

Investigating

We are currently investigating this issue.