Elevated errors on Claude.ai (including login issues for Claude Code)

Update

Between 14:17 and 17:11 UTC, our primary application database experienced severely degraded I/O performance following a routine maintenance operation, causing slow or failed requests on Claude.ai and preventing new or refreshed sign-ins for Claude Code and the Console. API traffic via Claude Developer Platform was unaffected.

Resolved

The incident is now resolved. To recap we had an incident starting at 07:17 PT / 14:17 UTC and the errors returned to baseline at 10:11 PT / 17:11 UTC.

Update

A fix has been implemented and we are monitoring the results.

Update

We are continuing to work on a fix for this issue.

Update

The issue has been identified and a fix is being implemented.

Investigating

We're currently investigating issues with Claude Code and Claude.ai. Some users may be unable to log in, and others may experience slower than usual performance. The Claude API is not affected.

Investigating

We are continuing to investigate this issue.

Investigating

This is affecting the login/logout actions in Claude Code as well.

Investigating

We are currently investigating this issue.