Intermittent issue with ticketing system

Resolved

This incident has been resolved.

Update

We are continuing to monitor for any further issues.

Update

A fix has been implemented and we are monitoring the results.

Investigating

We are experiencing intermittent issues with our ticketing system, which may cause delays with receiving responses from our support team on existing support cases. Furthermore, some active chats or calls may drop.

This does not impact case creation, or viewing existing cases in our support portal.