Custom Hostnames API increased latency for SSL for SaaS Customers

Resolved

This incident has been resolved.

Update

The fix has been implemented and we are currently monitoring the results.

Update

The cause of this issue has been identified and we are in the process of deploying the fix.

Investigating

Cloudflare is investigating Custom Hostnames API increased latency and delays in validating SSL certificates.

Update

We are continuing to work on a fix for this issue.

Update

We are continuing to work on a fix for this issue.

Update

Cloudflare has identified an issue with our API which potentially impacts multiple customers: Performing bulk requests to our Custom Hostnames API endpoint might return unexpected timeouts, although only observed on a small percentage of requests. This does not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge. We are working to resolve the issue, more updates to follow.