Performance issues with Zero Trust Policies

Resolved

This incident has been resolved.

Update

We are continuing to monitor for any further issues.

Update

A fix has been implemented and we are monitoring the results.

Investigating

Cloudflare is investigating increased latency and errors when fetching user identity details and device posture in PHX.

Only Zero Trust traffic matching gateway policies with identity and device posture expressions are affected.

We are working to mitigate this problem. More updates to follow shortly.