Customers may see incorrect invoice payment status

Resolved

This incident has been resolved.

Update

A fix has been implemented and we are monitoring the results.

Update

We have identified an additional path that leads to users not seeing the correctly reflected payment state on invoices and are working on a fix.

Investigating

We are currently investigating this issue.

Update

Customers may not see invoice payment status accurately reflected in the Cloudflare UI for payments made since June 11.

Impacted customers will see paid Invoices shown as Unpaid via the Cloudflare Dashboard.