Start Up Program Billing Issue

Update

Underlying root causes have been identified and fixes are being monitored.

Refunds are being issued and may take 7-10 business days to appear on your payment method due to their processing.

Update

Impacted customers have been identified and will be credited appropriately. Access will be restored imminently where relevant.

Update

The cause of this issue has been identified and we are working toward a fix.

Investigating

Cloudflare is investigating an issue where Start Up program users with credits are being incorrectly billed and losing access due to credits being incorrectly applied.