Start Up Program Billing Issue

Resolved

This incident is now resolved.

Update

We are continuing to monitor for any further issues.

Update

We continue to monitor the fixes for this issue to confirm effectiveness. In the meantime we are also monitoring for new instances of affected customers and will resolve these instances as they occur.

Update

Underlying root causes have been identified and fixes are being monitored.

Refunds are being issued and may take 7-10 business days to appear on your payment method due to their processing.

Update

Impacted customers have been identified and will be credited appropriately. Access will be restored imminently where relevant.

Update

The cause of this issue has been identified and we are working toward a fix.

Investigating

Cloudflare is investigating an issue where Start Up program users with credits are being incorrectly billed and losing access due to credits being incorrectly applied.