Support Helpdesk Availability Issues

Resolved

This incident has been resolved.

Update

We are seeing that service from the secondary provider is beginning to be restored and we are continuing to monitor for further changes.

Update

We have identified the issue is with a secondary support channel. Case access via the Cloudflare Support Portal is working normally at this time.

Update

Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.

Customers can still reach us via live chat (Business and Enterprise) through the Cloudflare Dashboard or via the emergency telephone line (Enterprise).