Increased Error Rates

Resolved

This incident has been resolved.

Update

Traffic engineering efforts have successfully mitigated the majority of congestion and packet drops.

Update

Traffic engineering efforts have successfully mitigated the majority of congestion and packet drops. Services are largely stable, with only minor residual impact remaining. A small number of intermittent errors may still be observed for services with origins in North America as we work to fully clear the remaining load.

Update

Our Engineers are continuing our traffic engineering work to mitigate the impact.

Update

Our network teams are continuing active traffic engineering efforts to reroute traffic away from congested links and restore full service stability. We are closely monitoring dashboards and customer reports to confirm recovery and will continue to provide status updates as we manage the remaining load.

Update

We are continuing our traffic engineering work to mitigate the impact.

Update

We are investigating a fiber cut experienced by a third party network provider in Eastern North America. Customers connecting through North America or accessing services in Europe may see increased latencies and timeouts as Cloudflare engineers look to mitigate.

Update

We are continuing to work on a fix for this issue.

Update

We are continuing to work on a fix for this issue.

Update

The issue has been identified and a fix is being implemented.

Investigating

Cloudflare is investigating increased error rates and latency in multiple services beginning 13:35 UTC.