Issues with Digital Experience Monitoring (DEX) Remote Commands

Resolved

This incident has been resolved.

Update

A fix has been implemented and we are monitoring the results.

Investigating

We have identified an issue causing intermittent failures for remote diagnostic commands (including warp-diag and packet captures) run from the Digital Experience Monitoring (DEX) dashboard.

We are currently investigating the cause of this issue and will provide an update on our progress shortly.