Blank screen when loading desktop/web app

Resolved

This incident has been resolved.

Update

A fix has been implemented and we are monitoring the results.

Update

We have identified the issue is with a 3rd party infrastructure provider, who are currently engaged and working on a fix.

Investigating

We are currently investigating an issue where the desktop/web app may fail to launch and display a blank screen. Reloading the client (CTRL/CMD + R) may fix the issue in some instances.