Partial Sprites outage

Resolved

This incident has been resolved.

Update

Sprites API performance has largely recovered and most users should no longer see errors creating, connecting to, or managing Sprites. We're still seeing a small number of intermittent errors and are investigating them before resolving this incident.

Update

We have deployed another potential fix and are monitoring results.

Update

This issue is now occurring on regions other than SJC. We are still working on a fix.

Update

The issue has been identified and we are rolling out mitigations.

Investigating

We are investigating intermittent API failures for users connecting near SJC.