Cloud Portal failing to load for some users

Resolved

Our Engineering team has resolved the following issue:

Under certain circumstances the HCP Portal UI would show an error on first load. We have deployed a fix for this issue. You may need to clear your browser cache.

These systems should now be operating normally. If you continue to experience any problems, please open a ticket with our support team.

Update

Our Engineering team has identified the cause for the following incident:

Under certain circumstances the HCP Portal UI will show an error on first load. If you encounter this behavior, please navigate to the home page. From there you should be able to use the portal as normal.

We have identified the root cause and are actively working on a fix. Once we have additional information, we will share another update.