SSO users cannot complete recovery on existing devices

Resolved

This incident has been resolved.

Update

A fix has been implemented and we are monitoring the results.

Update

Deployment is in process for affected environments.

Update

A fix for the issue has been implemented and is presently being deployed.

Update

Users can work around the issue by clearing the browser cache or using a browser they have not used before to continue recovery.

Update

The issue has been identified and a fix is being implemented.