Restoring Access with a Recovery Code Is Failing for Some Users

Resolved

The issue is now resolved, and access to 1Password services should be fully restored.

Update

A fix has been implemented and we are monitoring the results.

Update

The issue has been identified and a fix is being implemented.

Investigating

The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.

Investigating

The issue is still under investigation. We will continue to share updates as they become available.

Investigating

Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.

Investigating

Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.