Billing events processing delay

Resolved

This incident has been resolved.

Update

Service has been fully restored and all pending billing events have been proceed. This incident is now resolved.

Update

A fix has been implemented and we are monitoring the results.

Update

The Engineering team has a resolution prepared and will begin the rollout to production shortly

Update

The Engineering team is continuing to work on the resolution and a fix is underway.

Update

The Engineering team has identified what we believe to be the source of the issue and are working on a remediation.

Update

The issue has been identified and a fix is being implemented.

Investigating

The automated workers that process billing and payment-related events are experiencing significantly degraded service, temporarily delaying all billing-related actions for customers. Investigation into the cause and remediation are underway.

Investigating

We are currently investigating this issue.