Some MSP users are unable to access Managed Companies

Resolved

This incident has been resolved.

Update

The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.

Update

The engineering team is in the final stages of releasing the mitigation to production.

Update

The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.

Update

The engineering team is deploying a mitigation.

Update

The engineering team is preparing to deploy a mitigation.

Update

The engineering team is continuing to work on a mitigation.

Update

We identified the issue and the engineering team is working on a mitigation.

Investigating

We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.