Incident History

This incident has been resolved.

This incident has been resolved.

UPDATE — The issue impacting availability in the AWS Middle East (UAE) Region (me-central-1) remains ongoing at the cloud provider level. While recovery efforts continue, the timeline for full restoration remains unclear. At this stage, Redis Cloud services are operating within the current regional constraints, and we are resolving this incident from active monitoring.

We recommend following AWS's current guidance, which is for customers to consider migrating workloads to alternate regions while recovery efforts continue. Redis Cloud supports workloads across multiple AWS and GCP regions, and customers may consider deploying in alternative locations such as ap-south-1 (Mumbai) or other unaffected regions.

Customers should continue monitoring updates via the AWS Health Dashboard: https://health.console.aws.amazon.com/

If you require assistance planning or executing migrations, please contact support@redis.com. Our teams will also proactively reach out to impacted customers with additional best practices and support.

This incident has been resolved.

Dear customer,

We’re transitioning our customer status page to a new platform on March 23 2026, to improve reliability and the overall experience.

What to expect: - No impact to Redis services is expected from this change. - If you’re subscribed to status notifications, you will receive a one-time subscription notification email during the transition. This is expected and confirms your subscription on the new platform.

RSS subscribers – action required: If you follow updates via RSS, please update your feed URL to: https://status.redis.io/data/rss.xml

We’ll post an update here when the transition is complete.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.