This is an example incident

Resolved

Empathize with those affected and let them know everything is operating as normal.

Investigating

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Update

As you continue to work through the incident, update your customers frequently.

Update

Let your users know once a fix is in place, and keep communication clear and precise.