Remote Access Connectivity Issues

Resolved

This incident has been resolved.

Update

Service has been restored and we are monitoring the results.

Investigating

An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.