On October 29th, between 9:50 UTC and 10:04 UTC, some Statuspage customers using custom domains may have experienced downtime. Once we identified the root cause of the issue, we took swift action to resolve it. We have verified that the service is now fully restored and operational. Our team is closely monitoring the situation to ensure continued stability. We will conduct an internal review of this incident and implement necessary improvements to our systems to prevent or reduce the likelihood of similar occurrences in the future.
We identified a configuration change to our edge networking that affected our ability to route traffic for Public Statuspages that use a custom domain. This occurred from 02:55 to 03:13 UTC, at which point the issue was rectified.
During this period, the ability to view these status pages was unavailable, but the ability to manage them remained functional, ensuring that no updates or notifications were lost.
On October 20, 2025, Atlassian cloud services were impacted by an outage from a third-party provider, Amazon Web Services (AWS). While we have since resolved the immediate impact on our services, our teams are continuing to work on a full Post-Incident Review (PIR).
AWS has published their summary of the event, which you can find here: AWS Incident Summary.
We are continuing our own thorough internal investigation to understand the full impact on Atlassian services and to identify corrective actions to help prevent similar occurrences in the future.
We are committed to transparency and will publish our public PIR on our Statuspage once this investigation is complete. We expect to publish this within the next 30 days.
We sincerely apologize for the disruption this incident caused you and your teams. We appreciate your patience as we complete our review.
After a thorough investigation, we have determined that the recent connectivity issues experienced for statuspage.io domains in Brazil were isolated to specific Internet Service Providers (ISPs) within Brazil and there was no impact or issue with Statuspage’s infrastructure and DNS configurations itself. Our team is actively monitoring the situation and trying our best to reach out to the relevant ISPs to ensure that access issues are resolved for all affected users. If connectivity issues persist, and you are located in Brazil, we kindly ask that you open a support request with your internet service provider or follow our community post to resolve the issue.
There was an intermittent error with status embed page where cached responses were incorrectly being shown to a few customers. This is resolved as of now.