Incident History

Increased load caused API service to experience errors from 10:03 - 10:15 PST.

Due to elevated traffic, we experienced intermittent timeouts and errors in serving public pages between 5:57 and 5:58 AM PST. We have made updates to our services to prevent similar problems from happening.

Between 5:20 to 5:24 AM PST, a slow performing API query resulted in an elevated number of 500 errors on the manage portal. The root cause of the degraded performance has been identified and a fix has been deployed. The manage portal is now operating normally.

This incident has been resolved.

Increased load caused API service to experience errors from 8:15 to 8:45 AM PST.

Between 7:25 am (PST) - 7:47 am (PST) users may have experienced issues accessing the manage portal. These issues should be resolved now.

A recent deploy was found to contain errors or significant performance degradations. Our infrastructure has been successfully rolled back to a previous version of the code, and traffic is being served as normal again.

This incident has been resolved.

Increased load caused manage service to experience errors

The elevated server errors were due to a faulty certificate deployment in an upstream service. We have fixed the issue and returned the service to normal operations.