Cloudflare is investigating issues with Cloudflare Dashboard and related APIs. These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge. Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed. At this time, services have been restored
This would have impacted customers from approximately 21:47 - 21:53 UTC.
This incident has been resolved.
This incident has been resolved.
We are currently observing and working to resolve the following Billing issues:
Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support.
Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.
Missing Invoices: Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support.
Missing Pay Now Buttons: For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.
Expired Payment Links: After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to Support
Duplicate Payments: You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases.
Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response.
This incident has been resolved.
Cloudflare is aware of an increased number of connectivity errors in the Türkiye region between 08:01 UTC and 08:11 UTC. Currently, some services in Türkiye are re-routed, which may cause increased latency in the region. The issue is identified, and we are working on a fix, which will be shown in our data center status list.
Cloudflare is investigating issues with slow response from the Dashboard during the affected period
These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge.
Between 22:55 16/10/2024–00:20 17/10/2024 UTC, customers reaching Tokyo, JP (NRT) may have experienced an elevated number of errors due to congestion.
This incident has been resolved.
Requests from our R2 event notifications settings UI were failing, impacting functionality for customer using event notifications from the Cloudflare Dash. API usage and Wrangler usage unaffected.