Guardrails Service Disruption Impacting Customers

Update

Our Engineering team has implemented a fix that has significantly reduced the impact of the issue, largely mitigating the outage. Although the situation has improved, some users may still experience intermittent latency issues. We are closely monitoring the results and will continue to work towards full resolution. We will provide another update once we have confirmed the issue is fully resolved.

Investigating

Our Engineering team is currently investigating increased guardrail latency, which may cause long response times for agents with attached guardrails. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience and understanding as we work to resolve this issue.

Update

As of 20:07 UTC on December 2, 2025, our Engineering team has detected increased guardrail latency which may produce long response times for agents with attached guardrails. Engineering is working on a fix. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience and understanding as we work to resolve this issue.