Our Engineering Team has implemented a fix to resolve the issues impacting GenAI platform agents. They have also confirmed that the issue has been fully resolved. Now, customers should be able to view and update their GenAI platform agents in the console.
If you continue to experience any problems, please reach out to our support team by opening a ticket from within your Cloud Control Panel.
From 00:13 UTC to 9:09 UTC, users may have experienced errors when attempting to create Managed Database Caching Clusters.
Our Engineering team has confirmed the full resolution of the issue. Users should now be able to create Caching clusters normally.
If you continue to experience issues, please open a support ticket from your Cloud Control Panel.
From 23:31 to 23:46 UTC, users may have experienced errors when trying to use the API or while accessing our Cloud Control Panel at https://cloud.digitalocean.com. CRUD operations for all products would have been unavailable, but deployed services continue running without issue.
Our Engineering team has implemented a fix and confirmed full resolution of the issue. Users should be able to access the API and Cloud Control Panel without issue now.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Beginning at 17:56 UTC, users experienced issues with the using the Cloud Control Panel and the API. By 18:10 UTC, we started seeing signs of recovery and users would've been able to access the Cloud Control and API normally.
We noticed a brief recurrence of the issue at 18:58 UTC in which users would've experienced latency, with recovery starting at around 19:02 UTC.
At 19:02 UTC, our Engineering team has confirmed full resolution of the issue, the Cloud Control Panel and the API should be functioning normally now.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team has confirmed the full resolution of the issue affecting database engine metrics in the Cloud Control Panel for Managed Databases.
Users with PostgreSQL, MySQL, Kafka, OpenSearch, or Caching database clusters should now be able to see the metrics.
Thank you for your patience, and we apologize for any inconvenience. If you continue to experience any issues, please open a Support ticket right away.
Our Engineering team has confirmed the full resolution of the issue with the Billing page for Teams on the Cloud Control Panel. Services should now be operating normally.
Thank you for your patience, and we apologize for any inconvenience. If you continue to experience any issues, please open a Support ticket right away.
Our Engineering team has confirmed the full resolution of the issue with Cloud Control Panel.
Thank you for your patience, and we apologize for any inconvenience. If you continue to experience any issues, please open a Support ticket right away.
From 14:23 UTC to 16:16 UTC, users were unable to complete the signups for new accounts. Our Engineering team has resolved the issue affecting new account sign-ups. Users should no longer experience errors and are now able to complete the sign-up process successfully.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
From March 1st 12:00 UTC to March 10th 18:43 UTC, a subset of users experienced issues connecting Managed Kubernetes nodes to Droplets as a source to allow traffic, due to an issue with tags being applied internally. Some users may also have experienced issues adding Managed Kubernetes Clusters as a source in Cloud firewalls with related Droplets.
Our Engineering team has confirmed full resolution of the issue. Users should now be able to connect Managed Kubernetes nodes to Droplets and should also be able to add Managed Kubernetes Cluster as a source in the Cloud Firewall with related Droplets.
If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel.
From 20:08 UTC to 21:49 UTC, users may have experienced issues creating new certificates, provisioning or scaling MongoDB clusters, and issuing certificates for use with LBAAS and CDN services. Additionally, a subset of new custom domains on the App Platform may have taken longer than usual to configure.
Our Certificate Authority has fully resolved the issue with our managed certificates service, and all services have returned to normal operation.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.