Incident History

Network Connectivity in SFO3 Region

From 13:09 - 14:48 UTC, we experienced an issue with IPv6 network connectivity in our SFO3 region. Our Engineering team was able to identify the root cause, revert changes, and resolve the issue.

During that time, connectivity via IPv6 to services in SFO3 was impacted. This included, in particular, connectivity to and provisioning of Load Balancers, control plane connectivity to Kubernetes clusters, and connectivity to App Platform Apps.

If you continue to experience problems, please open a ticket with our support team. Thank you for your patience and we apologize for any inconvenience.

1736256938 - 1736268188 Resolved

Error adding card details

Our engineering team has resolved the issue preventing some users from adding new credit cards from the control panel. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1736256286 - 1736259291 Resolved

Droplet Event Processing in Multiple Regions

From 1:23 UTC to 3:04 UTC, users may have experienced issues with events being stuck or delayed, such as powering on/off, and resizing Droplets in the NYC3, AMS2, BLR1, SGP1, and SYD1 regions. Additionally, Managed Database creates were delayed in all regions.

Our Engineering team has confirmed full resolution of the issue, delayed events and new events should complete as normal now.

Thank you for your patience through this issue. If you continue to experience any issues, please open a support ticket from within your account.

1734572743 - 1734584602 Resolved

Retro - VPC Connectivity Issue in NYC3

From 13:25 to 14:45 UTC, our Engineering team observed a Networking issue in our NYC3 region. During this time, users may have experienced Droplet and VPC connectivity issue, Users should no longer be experiencing these issues. We apologize for the inconvenience. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.

1734104376 - 1734104376 Resolved

Spaces CDN

Our Engineering team has confirmed that the issues with Spaces CDN functionality has been fully resolved. Users should now be able to use CDN functionality normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1734083733 - 1734087664 Resolved

DNS Resolution in NYC1

Our Engineering team has confirmed that the issues with Authoritative DNS resolution in NYC1 has been fully resolved. DNS queries should now be resolving normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1734045634 - 1734053062 Resolved

Managed Database Operations

Our Engineering team has confirmed the full resolution of the issue impacting Managed Database Operations, and all systems are now operating normally. Users may safely resume operations, including upgrades, resizes, forking, and ad-hoc maintenance patches.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1734028453 - 1734062745 Resolved

Cloud Control Panel Logins for a Subset of Users

Our Engineering team has resolved the issue impacting prohibiting a subset of users from logging in, and the login flow is now operating normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1733945596 - 1733960038 Resolved

Managed Databases CRUD Operations

From 16:10 UTC to 22:46 UTC, users may have experienced issues while executing Managed Database CRUD Operations.

Our Engineering team has confirmed the full resolution of the issue impacting Managed Database CRUD Operations, and all systems are now operating normally. Users may safely resume operations, including upgrades, resizes, forking, and ad-hoc maintenance patches.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1733858564 - 1733878584 Resolved

App Platform Deployments

Our Engineering team identified an issue affecting App Platform deployments across all regions. The deploy-on-push functionality may not have triggered new builds between 15:45 and 18:15 UTC.

A fix has been implemented, and as of 18:15 UTC, deployments have been functioning successfully. If you continue to experience problems, please open a ticket with our support team. . We apologize for any inconvenience.

1733510330 - 1733510330 Resolved
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