As of 17:55 UTC, our Engineering team has resolved the timeouts affecting the Cloud Control Panel and API. The issue was caused by a temporary overload on our infrastructure, resulting in 5xx errors for API requests and gateway timeouts for Cloud Control Panel users.
If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Our Engineering team has resolved the issue affecting Kubernetes clusters and Droplet events in the FRA1 region. Between approximately 00:17 UTC and 14:30 UTC, customers may have experienced issues provisioning Kubernetes clusters and mounting volumes. All services should now be functioning normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team has confirmed that the issue impacting our Droplet-based products in the FRA1 region has been completely mitigated. Users should no longer see issues with their Droplets and Droplet-related services.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
From 20:45 UTC to 21:06 UTC, users may have experienced issue affecting the Cloud Control Panel, API, and related services.
Our Engineering team has confirmed that the issue is fully resolved, and all systems are now operating normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
The issue impacting App Platform deployments has been successfully resolved. Users should no longer encounter delays during the build phase or have deployments getting stuck. All services are now confirmed to be stable and operating normally.
We appreciate your patience throughout this but if you continue to experience any issues, please create a support ticket for further analysis.
Our Engineering team has resolved the issue with payments failure using PayNow. Users should not see any issues with making payments via PayNow and logging into the accounts on our platform. Services should now be operating normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering has confirmed resolution of the issue. Users should no longer experience errors with attempting to deploy new static sites in NYC3 on App Platform.
If you experience any further problems or have any questions, please open a support ticket within your account.
Our Engineering team has confirmed full resolution of the issue. Users should no longer experience errors when making requests to the Cloud Control Panel or API.
If you experience any further problems or have any questions, please open a support ticket within your account.
From 08:28 to 13:03 UTC, Our Engineering team observed an issue with Spaces Access keys for DOCR in AMS3 region. During this time, users encountered an error with "403 (InvalidAccessKeyId): The access key ID you provided does not exist in our records" while accessing spaces keys. Our team has fully resolved the issues as of 13:03 UTC. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. We apologize for any inconvenience caused.
From 18:57 UTC to 22:05 UTC, customers may have experienced issues accessing the Recovery Console due to a service interruption. During this time, Droplet functionality remained unaffected, and customers were still able to use the Recovery ISO option via SSH.
Our Engineering team has confirmed that the issue is now fully resolved, and Recovery Console access has been fully restored and is operating normally.
If you continue to experience any difficulties, please open a ticket with our Support team. We apologize for the inconvenience caused.