Incident History

New Kubernetes Clusters GPU Nodes

Our Engineering team has fully resolved the issue with new Kubernetes cluster GPU creations. Users with new clusters should be able to create GPU nodes without issue.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1752182353 - 1752189226 Resolved

Managed Database Provisioning and App Platform

Our Engineering team has resolved the issue affecting all control plane operations (Create, Read, Update, Delete) for non-MongoDB Managed Database clusters. All services and App Platform deployments with Managed Databases should now be operating normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1751986676 - 1751994075 Resolved

Managed Database Provisioning and App Platform

Our Engineering team has resolved the issue affecting all control plane operations (Create, Read, Update, Delete) for non-MongoDB Managed Database clusters. All services and App Platform deployments with Managed Databases should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1751475554 - 1751481605 Resolved

Creating Agents with Attached Knowledge Base

This incident has been resolved.

1751466255 - 1751487356 Resolved

SSL/TLS Handshake Failures in FRA1 & SFO3

Our Engineering team has confirmed that the issue affecting access to Object Storage Buckets in the FRA1 and SFO3 regions has been fully resolved. Users should no longer experience SSL/TLS handshake failures when accessing their Buckets in these regions.

We appreciate your patience and understanding while we worked to resolve this matter. If you continue to experience any issues, please don't hesitate to open a support ticket from your account for further assistance.

1751396463 - 1751572552 Resolved

MongoDB Cluster Creation

Our Engineering team has confirmed full resolution of the issue with creation events for MongoDB clusters in all of our regions.

We apologize for any inconvenience throughout this process. If you continue to experience problems, please open a ticket with our support team.

1751335184 - 1751338914 Resolved

Managed Databases Creation

Our Engineering team confirms the full resolution of creation issue with Managed Databases through Cloud Panel and API.

At this time, all users should be able to create Managed Database clusters normally.

We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.

1751307814 - 1751319028 Resolved

Functions

Our Engineering team has confirmed that the issue with Functions has now been fully resolved. If you continue to see errors please open a ticket with our Support team and they will be happy to assist you.

1750680401 - 1750683620 Resolved

Networking in TOR1

Between 08:07 UTC and 08:32 UTC, our Engineering team observed issues impacting networking in the TOR1 region. During this time, users may have experienced intermittent connectivity issues while interacting with Droplets and Droplet-based services.

Additionally, users may have experienced intermittent timeouts when using the API or Cloud Control panel. All services are now functioning as expected. Thank you for your patience, and we apologize for any inconvenience.

If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.

1750673392 - 1750673392 Resolved

GenAI Platform

From 2:57 AM to 4:38 AM UTC, our Engineering team identified and resolved an issue that affected multiple GenAI Platform models. During this period, all GenAI inference services were unavailable.

The Engineering team has confirmed that the issue has been fully resolved.

If you continue to experience any problems, please contact our support team by submitting a ticket through your Cloud Control Panel.

1750570843 - 1750570843 Resolved
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