Incident History

Droplet Event Processing in Multiple regions

Our Engineering team has confirmed full resolution of the issue impacting event processing in the FRA1, AMS2, BLR1, SGP1, NYC1, and SYD1 regions.

If you continue to experience any problems, please open a ticket with our Support team. Thank you for your patience, and we apologize for any inconvenience.

1745502080 - 1745512292 Resolved

Delay in Transactional Emails

Our Engineering team has resolved the issue with the email delivery delays. Services should now be operating normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1745447690 - 1745469718 Resolved

Spaces Bucket Creates

From 16:54 to 18:17 UTC, users may have experienced issues creating Spaces from control panel due to the datacenter region options failing to list.

Our Engineering team has implemented a fix and confirmed full resolution of the issue. Users should be able to create Spaces from Cloud Control Panel without issues now.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1745345020 - 1745348757 Resolved

Mongo 8 Database Creation

Our Engineering team has resolved the issue affecting Mongo 8 Database operations. Users should be able to create new Mongo 8 Databases, and other operations such as upgrading, scaling, and forking should complete successfully now.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1743871920 - 1743901271 Resolved

Networking in LON1 Region

Our Engineering team has confirmed the full resolution of the networking issue affecting the LON1 region. Users should be able to access all resources without any issues.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1743855420 - 1743861562 Resolved

GenAI Platform

Our Engineering team has implemented a fix to resolve the issue with creating certain GenAI Platform agents. Users should now be able to create OpenAI and Llama 3.1 8B agents without issue.

If you continue to experience any problems, please reach out to our support team by opening a ticket from within your Cloud Control Panel.

1743714377 - 1743721813 Resolved

GenAI Platform Agent

Our Engineering Team has implemented a fix to resolve the issues impacting GenAI platform agents. They have also confirmed that the issue has been fully resolved. Now, customers should be able to view and update their GenAI platform agents in the console.

If you continue to experience any problems, please reach out to our support team by opening a ticket from within your Cloud Control Panel.

1743564366 - 1743569180 Resolved

Managed Databases creation

From 00:13 UTC to 9:09 UTC, users may have experienced errors when attempting to create Managed Database Caching Clusters.

Our Engineering team has confirmed the full resolution of the issue. Users should now be able to create Caching clusters normally.

If you continue to experience issues, please open a support ticket from your Cloud Control Panel.

1743394198 - 1743413416 Resolved

Cloud Control Panel and API

From 23:31 to 23:46 UTC, users may have experienced errors when trying to use the API or while accessing our Cloud Control Panel at https://cloud.digitalocean.com. CRUD operations for all products would have been unavailable, but deployed services continue running without issue.

Our Engineering team has implemented a fix and confirmed full resolution of the issue. Users should be able to access the API and Cloud Control Panel without issue now.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1743206516 - 1743206516 Resolved

Cloud Control Panel and API

Beginning at 17:56 UTC, users experienced issues with the using the Cloud Control Panel and the API. By 18:10 UTC, we started seeing signs of recovery and users would've been able to access the Cloud Control and API normally.

We noticed a brief recurrence of the issue at 18:58 UTC in which users would've experienced latency, with recovery starting at around 19:02 UTC.

At 19:02 UTC, our Engineering team has confirmed full resolution of the issue, the Cloud Control Panel and the API should be functioning normally now.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1743098841 - 1743108502 Resolved
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