GenAI Platform Agent

Resolved

Our Engineering Team has implemented a fix to resolve the issues impacting GenAI platform agents. They have also confirmed that the issue has been fully resolved. Now, customers should be able to view and update their GenAI platform agents in the console.

If you continue to experience any problems, please reach out to our support team by opening a ticket from within your Cloud Control Panel.

Investigating

Our Engineering Team is currently investigating an issue where some customers are unable to view their GenAI platform agent in the console. As a result, they are also unable to update their agent via the console. We are working to determine which types of agents are affected, including whether newly created agents are impacted.

We apologize for the inconvenience and will provide another update as soon as possible.