Network Connectivity in SFO region

Resolved

As of 13.10 UTC, our Engineering team has confirmed full resolution of networking in our SFO region.

If you continue to experience problems, please open a ticket with our support team from your Cloud Control Panel. Thank you for your patience and we apologize for any inconvenience.

Update

Our Engineering team has confirmed that the fix implemented earlier was successful in mitigating the issue with connectivity in our SFO regions. Users should now be able to connect to their Droplet and Droplet-based services without any issues.

At this time, all services should now be operating normally. We will monitor this incident for a short period of time to confirm full resolution.

Update

As of 09:40 UTC, our Engineering team has identified the cause and applied a fix to mitigate the connectivity issue impacting the entire SFO region. We are still looking into this failure, but users should be seeing improvements in reaching their Droplet and Droplet-based services.

We'll continue to monitor the situation to confirm this incident is fully resolved and will post an update soon.

Investigating

Our Engineering team is continuing to investigate the issue with connectivity in our SFO regions. During this time, users may encounter errors and connection timeouts for Droplet and Droplet-based resources in the SFO region. Our team is diligently working on identifying and mitigating the issue at the earliest.

We regret any inconvenience caused and will post an update as additional information is available.

Investigating

Our Engineering team is investigating an issue with connectivity in our SFO regions. During this time users may experience connection timeouts and errors for Droplet and Droplet-based resources.

We apologize for the inconvenience and will share an update once we have more information.