Control Plane for Multiple Services

Resolved

Our Engineering team identified and resolved an issue impacting multiple services, in multiple regions.

From 19:53 - 20:22 UTC, users may have experienced errors with the following operations, for all regions: Droplet creates with a root password Droplet root password resets Droplet Snapshots MongoDB cluster creates Let’sEncrypt certificate creation (for Load Balancers and Spaces) LoadBalancer creation with certificates Spaces bucket and key creations Fetching CSV invoices Bulk actions in the Spaces UI

Additionally, users could have seen latency while creating and updating Apps.

Our Engineering team quickly identified the root cause of the incident to be an incorrect firewall policy applied to core infrastructure and rolled back the change.

We apologize for the disruption. If you continue to experience any issues, please open a Support ticket from within your account.