Disruption with some GitHub services


Incident resolved in 3h37m58s

Resolved

On May 15, 2025, between 00:08 AM UTC and 10:21 AM UTC, customers were unable to create fine-grained Personal Access Tokens (PATs) on github.com. This incident was triggered by a recent code change to our front end that unintentionally affected the way certain pages loaded and prevented the PAT creation process from completing.We mitigated the incident by reverting the problematic change. To reduce the likelihood of similar issues in the future, we are improving our monitoring for page load anomalies and PAT creation failures and improving our safe deployment practices.

1747305507

Investigating

The issue preventing users from creating Personal Access Tokens (PATs) has been resolved. The root cause was identified and a change was reverted to restore functionality. PAT generation is now working as expected.

1747305489

Investigating

We have identified the cause, and have a working fix. We will continue to update users.

1747302962

Investigating

We are exploring the best path forward, but no new update at this stage.

1747300826

Investigating

While we have found a possible cause, we have no update on mitigation steps at this stage. We will continue to keep users updated.

1747298109

Investigating

We are investigating fine grained PAT creation failures. We will continue to keep users updated on progress towards mitigation. Existing FGP's are unaffected.

1747295080

Investigating

We are currently investigating this issue.

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