Incident History

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

Between March 29 7:00 UTC and March 31 17:00 UTC users were unable to unsubscribe from GitHub marketing email subscriptions due to a service outage. Additionally, on March 31, 2025 from 7:00 UTC to 16:40 UTC users were unable to submit eBook and event registration forms on resources.github.com, also due to a service outage. The incident occurred due to expired credentials used for an internal service. We mitigated it by renewing the credentials and redeploying the affected services. To improve future response times and prevent similar issues, we are enhancing our credential expiry detection, rotation processes, and on-call observability and alerting.

Beginning at 21:24 UTC on March 28 and lasting until 21:50 UTC, some customers of github.com had issues with PR tracking refs not being updated due to processing delays and increased failure rates. We did not status before we completed the rollback, and the incident is currently resolved. We are sorry for the delayed post on githubstatus.com.

This incident was opened by mistake. Public services are currently functional.

Between March 27, 2025, 23:45 UTC and March 28, 2025, 01:40 UTC the Pull Requests service was degraded and failed to update refs for repositories with higher traffic activity. This was due to a large repository migration that resulted in a larger than usual number of enqueued jobs; while simultaneously impacting git fileservers where the problematic repository was hosted. This resulted in an increase in queue depth due to retries on failures to perform those jobs causing delays for non-migration sourced jobs.We declared an incident once we confirmed that this issue was not isolated to the problematic migration and other repositories were also failing to process ref updates. We mitigated the issue by stopping the migration and short circuiting the remaining jobs. Additionally, we increased the worker pool of this job to reduce the time required to recover. As a result of this incident, we are revisiting our repository migration process and are working to isolate potentially problematic migration workloads from non-migration workloads.

Between 2024-03-23 18:10 UTC and 2024-03-24 16:10 UTC, migration jobs submitted through the GitHub UI experienced processing delays and increased failure rates. This issue only affected migrations initiated via the web interface. Migrations started through the API or the command line tool continued to function normally. We are sorry for the delayed post on githubstatus.com.

On March 21st, 2025, between 11:45 UTC and 13:20 UTC, users were unable to interact with GitHub Copilot Chat in GitHub. The issue was caused by a recently deployed Ruby change that unintentionally overwrote a global value. This led to GitHub Copilot Chat in GitHub being misconfigured with an invalid URL, preventing it from connecting to our chat server. Other Copilot clients were not affected.We mitigated the incident by identifying the source of the problematic query and rolling back the deployment.We are reviewing our deployment tooling to reduce the time to mitigate similar incidents in the future. In parallel, we are also improving our test coverage for this category of error to prevent them from being deployed to production.

On March 21st, 2025, between 05:43 UTC and 08:49 UTC, the Actions service experienced degradation, leading to workflow run failures. During the incident, approximately 2.45% of workflow runs failed due to an infrastructure failure. This incident was caused by intermittent failures in communicating with an underlying service provider. We are working to improve our resilience to downtime in this service provider and to reduce the time to mitigate in any future recurrences.