Disruption with some GitHub services


Incident resolved in 8h32m42s

Resolved

Between July 28, 2025 16:31 UTC to July 29, 2025 12:05 UTC users saw degraded Git Operations for raw file downloads. On average, the error rate was .005%, with a peak error rate of 3.89%. This was due to a sustained increase in unauthenticated repository traffic.We mitigated the incident by applying regional rate limiting, rolling back a service that was unable to scale with the additional traffic, and addressed a bug that impacted the caching of raw requests. Additionally, we horizontally scaled several dependencies of the service to appropriately handle the increase in traffic.We are working on improving our time to detection and have implemented controls to prevent similar incidents in future.

1753752216

Investigating

We continue to work to mitigate this issue.

1753750963

Investigating

We are investigating additional ways to mitigate this issue.

1753747942

Investigating

We continue to work to mitigate this issue.

1753744600

Investigating

Some customers continue to experience errors when accessing raw files and archives. We are working on a mitigation to address the issue.

1753739423

Investigating

We are actively setting up additional rate limiting to address increased requests from scraping and investigating the need to add additional hosts.

1753736795

Investigating

We are seeing more of https://github.blog/changelog/2025-05-08-updated-rate-limits-for-unauthenticated-requests/ and working to mitigate it.

1753734722

Investigating

Provisioning of new hosts is underway. We are still investigating other fixes.

1753730978

Investigating

We are adding additional capacity to our infrastructure to mitigate this issue while still investigating.

1753728914

Investigating

We are still actively investigating this issue.

1753726301

Investigating

Git Operations is experiencing degraded performance. We are continuing to investigate.

1753723804

Investigating

We are investigating errors affecting some archive and raw file downloads. Users may experience rate limit warnings or server errors until this is resolved.

1753723037

Investigating

We are currently investigating this issue.

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