Incident with Copilot

Resolved

On June 6, 2025, between 00:21 UTC to 12:40 UTC the Copilot service was degraded and a subset of Copilot Free users were unable to sign up for or use the Copilot Free service on github.com. This was due to a change in licensing code that resulted in some users losing access despite being eligible for Copilot Free.We mitigated this through a rollback of the offending change at 11:39 AM UTC. This resulted in users once again being able to utilize their Copilot Free access.As a result of this incident, we have improved monitoring of Copilot changes during rollout. We are also working to reduce our time to detect and mitigate issues like this one in the future.

Investigating

Copilot is operating normally.

Investigating

We are continuing to monitor recovery and expect a complete resolution very shortly.

Investigating

The changes have been reverted and we are seeing signs of recovery. We expect impact to be largely mitigated, but are continuing to monitor and will update further as progress continues.

Investigating

We have identified changes that may be causing the issue and are working to revert the offending changes. We will continue to keep users updated as we work toward mitigation.

Investigating

We are investigating reports of users unable to utilize Copilot Free after a trial subscription has ended for Copilot Pro. We will continue to keep users updated on progress towards mitigation.

Investigating

We are investigating reports of degraded performance for Copilot