The incident was resolved and the affected cell is back to normal. We've identified the root cause of the high latencies and took counter-measures to mitigate the performance problems.
The incident began at UTC 18:35 Tokyo probe was fully operational again as of UTC 19:05 and has been operating normally since then. Resolving the incident.
We recently encountered an issue where newly-created Grafana Cloud API keys were not authenticating correctly with backend gateway services (e.g., Mimir, Loki, Tempo). This was due to a change implemented late last week. A hotfix has been applied and this issue is fully resolved.
There were no observed instances of this issue today. We're considering the incident resolved. Please contact our Support team if you believe you're impacted by this incident.
The incident began at 01:30 UTC. We saw a 100% failure rate for multiHTTP checks in Sao Paulo, Seoul, and Mumbai. All other check types are running normally. The incident was resolved at 15:00 UTC