Incident History

This incident has been resolved.

Between 09:39 and 10:03 UTC on September 28, 2026, some Grafana Cloud Logs customers in Azure Netherlands (EU) experienced intermittent errors sending log data, in two brief periods totaling approximately 14 minutes. This has been fully resolved and log ingestion is operating normally.

This incident has been resolved.

This incident has been resolved.

Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.

There was an impact of increased 5xx on writes with metrics. The error rates have returned back to normal, and our team is continuing to investigate the cause.

Between 03:30 UTC on September 14, 2026 and 10:50 UTC on September 17, 2026 (approximately 3 days), customers managing cloud provider integrations in GCP US Central may have experienced elevated latency when creating, viewing, or removing integrations. This has been fully resolved and all services are operating normally.

Between September 9 and September 15, 2026, some browser checks in Synthetic Monitoring experienced longer than usual execution times, with impact varying by location. This has been resolved and check execution times have returned to baseline. Thank you for your patience.

Between 15:31 and 20:43 UTC on September 14, 2026 (approximately 5 hours 12 minutes), some customers in GCP US Central (prod-us-central-0) may have experienced intermittent errors or delays when writing metrics. This has been fully resolved and all services are operating normally.

Some customers experienced timeouts affecting CloudWatch traffic in prod-us-central-0 for approximately one hour. Service has since been restored.

This incident did not affect all customers. We are publishing this update retrospectively and apologise for the disruption.