Kubernetes Observability Billing & Usage Incorrect
A fix has been implemented and we are monitoring the results.
Incident History
IRM Access Issues for a Small Group of Users
Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.
Mimir write request errors
There was an impact of increased 5xx on writes with metrics. The error rates have returned back to normal, and our team is continuing to investigate the cause.
Elevated Latency Managing Cloud Provider Integrations in GCP US Central
Between 03:30 UTC on September 14, 2026 and 10:50 UTC on September 17, 2026 (approximately 3 days), customers managing cloud provider integrations in GCP US Central may have experienced elevated latency when creating, viewing, or removing integrations. This has been fully resolved and all services are operating normally.
Increased Execution Time for Browser Checks in Synthetic Monitoring
Between September 9 and September 15, 2026, some browser checks in Synthetic Monitoring experienced longer than usual execution times, with impact varying by location. This has been resolved and check execution times have returned to baseline. Thank you for your patience.
Intermittent Metric Write Errors in GCP US Central (prod-us-central-0)
Between 15:31 and 20:43 UTC on September 14, 2026 (approximately 5 hours 12 minutes), some customers in GCP US Central (prod-us-central-0) may have experienced intermittent errors or delays when writing metrics. This has been fully resolved and all services are operating normally.
CloudWatch request timeouts in prod-us-central-0
Some customers experienced timeouts affecting CloudWatch traffic in prod-us-central-0 for approximately one hour. Service has since been restored.
This incident did not affect all customers. We are publishing this update retrospectively and apologise for the disruption.
Failures Submitting Self-Serve Configuration Changes for Grafana Cloud Logs in AWS Sweden (prod-eu-north-0)
Between approximately 23:00 UTC on September 12, 2026 and 09:12 UTC on September 14, 2026, some Grafana Cloud Logs customers in AWS Sweden (prod-eu-north-0) may have intermittently experienced errors when submitting configuration changes through the Cloud Portal. This has been resolved, and configuration change requests are being accepted normally.
Investigating elevated database load in AWS Germany
This incident has been resolved.
Issues with Geomap Tiles
This incident has been resolved.