Cloudwatch datasource query issues on cluster GPC US central
We continue to observe a continued period of recovery. At this time, we are considering this issue resolved.
Incident History
Degraded Performance of Adaptive Metrics in GCP US Central
This incident has been resolved.
Log ingestion rate limit issue in AWS Germany (logs-prod-012)
Between 2025-04-07:13:00:00UTC and 2025-04-08:14:00:00UTC some customers in AWS Germany (logs-prod-012) have had their ingestion rate limits incorrectly lowered, causing affected customers to hit rate limits writing their logs. The correct rate limits have been reinstated and we can confirm affected customers are no longer being rate limited.
Multiple components of Grafana down
This incident has been resolved.
Intermittent 500 Errors for Log Queries
Some Loki Queries responded with a 500 Response Code, between 06:45 - 7:15UTC.
Hosted Grafana Instance Creation Failures in ap-southeast-1 (Singapore)
This incident has been resolved.
Instances on "Fast" experiencing issues querying the Tempo datasources
The fix has been rolled out on our "fast" release channel. At this point, we are considering the incident resolved.
Grafana Cloud: SAML UI Role mapping
Engineering has rolled out a fix for this issue. At this point, we are considering the incident resolved.
Grafana Cloud: SAML UI Role Mapping
Engineering has released a fix and as of 0600 UTC, customers should no longer experience the inability to change SAML role mapping. At this time, we are considering this issue resolved. No further updates.
Hosts unreachable for instances in prod-sa-east-1
From 6:23 UTC to 6:39 UTC, we became aware of an issue with instances in the prod-sa-east-1 cluster. Users experiencing this issue may have encountered with requests failing for instances in this cluster.
This has stabilised and customers should no longer experience this issue.