Longer than expected load times in multiple AWS regions

Resolved

This incident has been resolved.

Update

Our engineering team has taken temporary measures to alleviate the impact on customers. We will continue to provide updates as more information becomes available.

Update

Our engineering team is still investigating the root cause of the issue and has taken temporary measures to alleviate the impact on customers. We will continue to provide updates as more information becomes available.

Update

We are seeing this issue occur in multiple AWS regions. Our engineering team is currently engaged in remediating this issue.

Update

We are continuing to monitor for further issues. The issue is scoped to AWS and is only significantly observed in the prod-us-east-0 and prod-eu-west-2 regions. We have also retroactively changed the title of this status to accurately reflect the scope.

Update

Our Engineering team has identified that https://status.grafana.com/incidents/q6k82s6s7sj0 is related to this issue. At this moment we keep monitoring our services. We'll be providing further updates accordingly.

Update

Engineering has released a fix, and customers should no longer be experiencing this issue. We will continue to monitor for recurrence and provide updates accordingly.

Update

Engineering has identified the issue and is currently exploring remediation options. At this time, users may experience instances taking 15+ minutes to come off the "Grafana is Loading" page.

We will continue to provide updates as more information is shared.