Investigating issue with Grafana Incident Insights not displaying data

Resolved

This incident has been resolved.

Update

We are continuing to monitor for any further issues.

Update

The issue was resolved by updating our data collection process, ensuring the service works properly again. We've implemented measures to prevent this from happening in the future and are currently monitoring the fix.

Investigating

This affects a small number of customers only. We are investigating this issue. Currently analyzing root cause; suspecting timeout issue; working on fix to improve label fetching.