Ingestion issues in prod-eu-west-3 region

Resolved

This incident has been resolved.

Update

A fix has been implemented and we are monitoring the results.

Investigating

To resolve connectivity issues we have applied change of the IP address of the cluster has been made. This should solve connectivity issues for most users. We are still investigating the cause of the issue.

If you have firewall rules in place, please update it with the new IP.

Investigating

The connectivity issue is still being investigated.

Investigating

We're continuing investigating the connection issue to the region and will keep you updated. Both query and write paths are affected.

Investigating

We are currently investigating ingestion issues in prod-eu-west-3 region.