Issue with newly provisioned HID Mobile IDs

Resolved

HID and Apple have implemented a fix to resolve this issue. MIT Mobile ID provisioning has been re-enabled

Update

HID and Apple have implemented a fix to correct this issue. MIT Mobile ID provisioning has been re-enabled. IS&T is monitoring the resolution to make sure there is no further impact.

Update

IS&T has been made aware of an issue concerning University HID Mobile IDs that may be impacting our community.

HID reports that Apple Wallet Mobile IDs provisioned after December 18, 2023, may be unable to engage with card readers to provide access.

HID is actively collaborating with Apple to implement a fix with a resolution in place by December 22nd, 2023. If you’ve provisioned a new mobile ID since December 18, 2023, and are experiencing issues with access please contact the ServiceDesk at 617-253-1101 or servicedesk@mit.edu

IS&T will provide more updates as soon as they become available.