ServiceNow Ticket Generation

Resolved

This incident has been resolved.

Update

Emails sent to teams using ServiceNow ticketing queues on Thursday, January 9, between 12:00 a.m. - 10:00 a.m. EST were not generating tickets as expected. Ticket generation for newly received emails has been restored. Any emails sent during the outage window (that did not generate ServiceNow tickets) have been reprocessed to generate their respective ServiceNow tickets. IS&T is continuing to monitor the situation.