Ongoing Incidents

Cluster Provisioning Impaired in Azure Virginia-East2 (eastus2)

Azure has an active service issue for virtual machines in East US 2. According to their service health page, "customers using Virtual Machines in East US 2 may have encountered errors when performing service management operations - such as create, update, scale, or start - for resources in this region. [...] During peak impact, an unexpected surge in usage caused backend Virtual Machine components to reach operational limits, resulting in deployment failures for some VMs. We are actively mitigating through load balancing and resource reclamation. Capacity constraints for affected SKUs persist, and our teams continue working to restore normal levels."

We are actively engaging with Azure support.

Latest update at 1773453593

Impaired Cluster Operations – AWS me-central-1 (United Arab Emirates) and AWS me-south-1 (Bahrain)

According to AWS, two Availability Zones in me-central-1 (UAE) and one Availability Zone in me-south-1 (Bahrain) continue to experience impairments.

We continue to assist customers in their chosen remediation path to the extent possible. We encourage customers running workloads in the Middle East to consider alternate Atlas regions, such as those in North America, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements. Customers may consider extending their backup snapshot expirations in me-central-1 as needed.

We expect our guidance to remain unchanged for the immediate future. We will continue with a weekly status post update cadence, and provide another update by March 25 at 16:00 UTC, or sooner if new information becomes available.

If you would like assistance assessing how these events may affect your Atlas deployment, our support team is available:

  • Open a support case through the MongoDB Support Portal
  • Start a chat with Support using the Intercom widget within the MongoDB Atlas interface
Latest update at 1773849118

AWS us_east_1 Outage

Issues reported at Amazon Web Services (AWS) in the US East1 region. These problems are impacting multiple services that depend on AWS infrastructure. We're monitoring the situation: Check the AWS Status page for the latest updates: https://health.aws.amazon.com/health/status

Latest update at 1760954816

Current status

MongoDB Cloud
Normal
MongoDB Support Portal
Normal
MongoDB Atlas App Services and Device Sync
Normal
MongoDB Atlas Data Federation and Online Archive
Normal
MongoDB Atlas Search
Normal
MongoDB Charts
Normal
MongoDB Atlas Stream Processing
Normal
MongoDB Atlas for Government
Degraded
VoyageAI Embedding and Reranking Models
Normal