The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved.
We apologize for the service interruption and greatly appreciate your patience.
Regards, The MongoDB Team
This incident has been resolved.
We are continuing to monitor for any further issues.
Between approximately 14:29 UTC and 15:42 UTC on August 28, 2026, log delivery via Atlas Log Integration was impacted due to an internal service issue. Some users may have encountered delayed or missing logs during this window. Log delivery has since returned to normal. We are implementing measures to reduce the risk of this happening again.
This incident has been resolved.
This incident has been resolved.
Following the incident, we identified an issue that caused some internal Atlas jobs not to start as scheduled, resulting in delays to certain changes.
The issue was related to this incident "Atlas UI and API Periodic Unavailability" which has been remediated.
Customer clusters and their data were not affected; the impact was limited to the timing of control-plane operations. This jobs issue has been resolved as well.
We believe the symptoms of this have largely subsided, looking at both customer cases and our internal metrics. We will share any more information as we get it, but for now resolving this incident as Atlas is fully operational.
The system has returned to normal operation.
This incident has been resolved.
This incident has been resolved.