MongoDB Atlas: Signing up for AWS Marketplace failing

Resolved

This incident has been resolved.

Update

We have identified an issue connecting AWS Marketplace as a payment method for MongoDB Atlas since approximately August 19, 2025. Affected users will see a form and then a confirmation screen, but the addition of the payment method will not succeed.

Existing connections and cluster health is unaffected.

Update

We have identified an issue connecting AWS Marketplace as a payment method for MongoDB Atlas. Affected users will see a form and then a confirmation screen, but the addition of the payment method will not succeed.

Existing connections and cluster health is unaffected.