Some AWS us-east-1 free tier (M0 instance size) clusters in degraded state

Resolved

This incident has been resolved.

Update

Impacted free tier M0 AWS us-east-1 clusters are now healthy. Customers that attempted an upgrade of their M0 cluster to a dedicated instance tier can now retry their request.

Update

We continue to work on a fix for the impacted M0 clusters. No additional AWS us-east-1 M0 clusters have been impacted since the original post.

Update

We continue to work on a fix for impacted M0 clusters.

Update

We've identified the issue causing some AWS us-east-1 free tier M0 clusters to be in a degraded state. The team is working on a fix.

Investigating

We're investigating an issue impacting some AWS us-east-1 free tier (M0 instance size) clusters. These clusters are experiencing connection issues and a failure to upgrade to dedicated instance sizes. This issue impacts <1% of AWS us-east-1 M0 clusters.