Delays in Online Archiving

Resolved

The fix has been deployed across the fleet and Online Archiving is operating normally.

Update

The fix is being rolled out incrementally over our fleet and we are monitoring the reduction in error rates. We'll provide an update on November 22 at 15:00 UTC. Affected archive runs will appear stuck, with qualifying documents archived and queryable, but not yet purged from the source collection.

Update

We are working to deploy a fix by or before Friday, November 22. We'll provide an update on November 22 at 15:00 UTC. Affected archive runs will appear stuck, with qualifying documents archived and queryable, but not yet purged from the source collection.

Update

We are working to deploy a fix by or before Friday, November 22. We'll provide an update on November 21 at 15:00 UTC. Affected archive runs will appear stuck, with qualifying documents archived and queryable, but not yet purged from the source collection.

Update

We are testing the fix for this issue, but do not yet have an ETA for when it will be resolved. Less than 1% of customer online archives are affected.

Update

We have identified the issue and are implementing a fix.

Investigating

We are continuing to investigate this issue.

Investigating

We are currently investigating an issue that may result in interrupted archiving for Online Archive users.