Between 17:15 UTC and 17:55 UTC on August 17th, some customers in the US region may have experienced delayed or missing alert notifications.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Between 02:21 UTC and 03:47 UTC on August 17th, some customers in the US region may have experienced delay or dropped alerts for alert notifications, and possible delays in distributed trace data. To prevent our customers from receiving a high volume of false-positive alert notifications during this interruption, alerts were temporarily suppressed for applicable customers between 02:55 UTC and 03:49UTC.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Between 15:05 UTC and 16:55 UTC on August 11th, some customers in the US region may have experienced delays for synthetics checks results and delayed or missing synthetics-related alert notifications.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Between 10:29 UTC and 11:30 UTC on August 11th, 2023, some customers in the US region may have experienced 503 errors when sending data to New Relic. We resolved an issue with data ingest and impacted services have returned to normal operation. Alert notifications during these times may be missing or delayed.
Between 22:30 UTC and 23:20 UTC on August 10th, some customers in the US region may have experienced latency for incident and issue creation and delayed or missing alert notifications.
We have investigated and resolved this service interruption and impacted services have returned to normal operation.
Between 18:28 UTC and 19:00 UTC on August 8th, some customers in the US and EU regions may have encountered errors when attempting to log in to the New Relic platform or load some pages in the UI. We have investigated and resolved this issue and the above services have returned to normal operation.
This incident has been resolved.
Between 21:53 UTC and 23:13 UTC on August 4th, some customers in the US and EU regions may have experienced errors when attempting to log in to the New Relic Support Portal (support.newrelic.com).
We have investigated and resolved this service interruption and impacted services have returned to normal operation.
Between 07:03 UTC and 08:56 UTC on July 25 2023, all customers may have experienced email notifications failures while verifying the new user accounts emails.
We resolved this issue and the above services have returned to normal operation.
Between 09:43 UTC and 09:51 UTC on July 20th, some customers in the EU region may have experienced delays for ingested data and gaps in charts and dashboards during this timeframe.