Incident History

Alert Delays for the US Region

Between 02:21 UTC and 03:47 UTC on August 17th, some customers in the US region may have experienced delay or dropped alerts for alert notifications, and possible delays in distributed trace data. To prevent our customers from receiving a high volume of false-positive alert notifications during this interruption, alerts were temporarily suppressed for applicable customers between 02:55 UTC and 03:49UTC.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1692241727 - 1692245697 Resolved

Synthetics Delays in US Region

Between 15:05 UTC and 16:55 UTC on August 11th, some customers in the US region may have experienced delays for synthetics checks results and delayed or missing synthetics-related alert notifications.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1691771189 - 1691774622 Resolved

Data Ingest US Region

Between 10:29 UTC and 11:30 UTC on August 11th, 2023, some customers in the US region may have experienced 503 errors when sending data to New Relic. We resolved an issue with data ingest and impacted services have returned to normal operation. Alert notifications during these times may be missing or delayed.

1691752158 - 1691754528 Resolved

Alerts & AI Irregularities in US Region

Between 22:30 UTC and 23:20 UTC on August 10th, some customers in the US region may have experienced latency for incident and issue creation and delayed or missing alert notifications.

We have investigated and resolved this service interruption and impacted services have returned to normal operation.

1691708988 - 1691710105 Resolved

Login and UI Irregularities in US and EU Regions

Between 18:28 UTC and 19:00 UTC on August 8th, some customers in the US and EU regions may have encountered errors when attempting to log in to the New Relic platform or load some pages in the UI.   We have investigated and resolved this issue and the above services have returned to normal operation.

1691519931 - 1691522252 Resolved

Delayed Alerts in US Region

This incident has been resolved.

1691312551 - 1691315323 Resolved

New Relic Support Portal Login Irregularities

Between 21:53 UTC and 23:13 UTC on August 4th, some customers in the US and EU regions may have experienced errors when attempting to log in to the New Relic Support Portal (support.newrelic.com).

We have investigated and resolved this service interruption and impacted services have returned to normal operation.

1691189963 - 1691191897 Resolved

New User Verification Email Issues in US and EU Regions

Between 07:03 UTC and 08:56 UTC on July 25 2023, all customers may have experienced email notifications failures while verifying the new user accounts emails.

We resolved this issue and the above services have returned to normal operation.

1690269744 - 1690285104 Resolved

Data Delays for EU Region

Between 09:43 UTC and 09:51 UTC on July 20th, some customers in the EU region may have experienced delays for ingested data and gaps in charts and dashboards during this timeframe.

1689873305 - 1689873305 Resolved

New Relic Inaccessible in EU Region

Between 21:16 UTC to 22:57 UTC on July 17th, 2023, some customers in the EU region may have experienced difficulties logging into the New Relic platform and viewing various UI components, data drops for mobile and browser data, and delayed or missing alert notifications. We have resolved this service interruption and impacted services have returned to normal operation.

1689629157 - 1689634694 Resolved
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