Between 21:53 UTC and 23:13 UTC on August 4th, some customers in the US and EU regions may have experienced errors when attempting to log in to the New Relic Support Portal (support.newrelic.com).
We have investigated and resolved this service interruption and impacted services have returned to normal operation.
Between 07:03 UTC and 08:56 UTC on July 25 2023, all customers may have experienced email notifications failures while verifying the new user accounts emails.
We resolved this issue and the above services have returned to normal operation.
Between 09:43 UTC and 09:51 UTC on July 20th, some customers in the EU region may have experienced delays for ingested data and gaps in charts and dashboards during this timeframe.
Between 21:16 UTC to 22:57 UTC on July 17th, 2023, some customers in the EU region may have experienced difficulties logging into the New Relic platform and viewing various UI components, data drops for mobile and browser data, and delayed or missing alert notifications. We have resolved this service interruption and impacted services have returned to normal operation.
Between 20:15 UTC and 22:10 UTC on July 13th, some customers in the US region may have experienced delayed time-to-glass and delayed or missing alert notifications for the following data types: metric timeslice, mobile trace, browser trace, synthetics, Lambda errors, and AWS X-Ray traces. Impacted customers may have experienced drops in ingested data for mobile and browser data types.
We have investigated and resolved this service interruption and impacted services have returned to normal operation.
Between 22:02 UTC July 10th and 00:42 UTC July 11th, some customers in the US region may have experienced alert violations not opening and closing as expected, leading to delayed or missing alert notifications. We've resolved this service interruption and affected services have returned to normal operation.
Between 1:22 UTC and 3:39 UTC on July 5, some customers in the US region may have experienced a lag in Mobile crash data visibility.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Between 15:04 UTC and 15:30 UTC on July 2nd 2023, some customers in the US region may have experienced delays in Alert notifications. Alert notifications have returned to normal operation
Between 20:17 UTC and 23:14 UTC on July 1, some customers in the US region may have experienced issues viewing and querying data. Alert notifications may have been delayed or missing for impacted customers. We investigated and resolved an interruption with our cloud provider.
Between 15:38 UTC and 19:56 UTC on June 30th, some customers in the US region may have experienced issues viewing and querying data. Alert notifications may have been delayed or missing for impacted customers.