Incident History

Widespread Internet Disruptions impacting New Relic Services

Between 17:54 UTC and 20:22 UTC, some customers in the US and EU region may have experienced various irregularities for data availability and alert notifications. Impacted services have returned to normal operations, following the recovery of our dependent cloud provider systems.

1749756680 - 1749761932 Resolved

Data and Alert Irregularities in the US Region

Beginning at 20:07 to 20:49 May 25 UTC, some customers in the US region may have experienced delayed APM, Browser, Mobile data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We suppressed alerts from 20:36 to 20:48 May 25 UTC. We have resolved this interruption and impacted services have returned to normal operations.

1748206355 - 1748206355 Resolved

APM Data and Alert Irregularities in the US Region

Beginning at 01:00 and 02:58 May 25 UTC, some customers in the US region may have experienced delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We suppressed alerts from 01:32 to 02:58 May 25 UTC. We have resolved this interruption and impacted services have returned to normal operations.

1748136863 - 1748142055 Resolved

APM Dashboards lag in US region, no impact to alerts

Between 04:35 May 24 UTC and 07:34 May 24 UTC some customers in the US region may have experienced delayed APM data in dashboards. We have resolved this interruption and impacted services have returned to normal operations.

1748066944 - 1748072753 Resolved

UI Irregularities and Alert Degradation in US Region

Between 12:52 UTC and 15:28 UTC on April 16th, 2025, some customers in the US may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false positive alert notifications for related data. We have resolved this interruption and impacted services have returned to normal operations.

1744811215 - 1744822262 Resolved

Data Irregularities in the EU Region

Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1742323851 - 1742326570 Resolved

Infrastructure Alerts- False Host Not Reporting

The restoration of affected entity metadata has now been completed. Impacted services have returned to normal operations.

1742292098 - 1742480450 Resolved

Brief Alert Degradation in EU Region

We resolved this service interruption and impacted services have returned to normal operation.

Between 09:40 UTC and 09:45 UTC on March 8th, some customers in the EU region may have experienced missed/delayed alerts or false loss of signal alerts.

1741472220 - 1741473661 Resolved

Degraded Query Functionality in the US Region

We resolved this service interruption and impacted services have returned to normal operation.

Between 08:27 UTC and 09:37 UTC on March 8th, some customers in the US region may have experienced missing data from live edge NRDB queries. Data ingest and alerts were not affected.

1741468197 - 1741472111 Resolved

Android Mobile Application Issues - US and EU Region

Between 06:09 UTC and 07:43 UTC on March 5th 2025, some customers in the US and EU region may have experienced difficulties using the New Relic android application.   We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1741160414 - 1741161744 Resolved
⮜ Previous