Incident History

Potential Service Interruption

Between 2025-03-05 06:09:00 UTC UTC and 2025-03-05 07:43:00 UTC on March 5th 2025, some customers in the US and EU region may have experienced difficulties to login to android application.   We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1741160414 - 1741161744 Resolved

Potential Service Interruption APM Timeslices Dashboard

This incident has been resolved.

1741006235 - 1741007403 Resolved

UI Irregularities

Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1734513495 - 1734515242 Resolved

Dashboard Creation Issues - US and EU region

Between 10:20 UTC and 11:00 UTC on December 10th, some customers in the US and EU regions may have experienced issues creating new dashboards.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1733827843 - 1733829427 Resolved

Delayed alert notifications for the EU region

Between 22:51 UTC on Wednesday, December 5th and 02:16 UTC on December 6th, some customers in the EU region may have experienced delayed or missing alert notifications. Data processing for affected data may have been impacted.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1733440830 - 1733451570 Resolved

APM UI Irregularities

Between 07:20 UTC and 10:25 UTC on Dec 05, some customers may have experience issue with APM monitoring/tools not displaying data

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1733391490 - 1733395080 Resolved

Alerts UI Irregularities - US region

Between 20:48 UTC and 22:34 UTC, some customers in the US region may have experienced issues creating or editing alert conditions through the New Relic UI or API. This issue has been resolved and impacted services have returned to normal operation. Data ingest and alert notifications were not impacted.

1733180410 - 1733186048 Resolved

Alert Destinations UI Irregularities - US Region

Between 13:56 UTC and 16:16 UTC on November 8th, some customers in the US region may have experienced a persistent error after visiting the ‘Destinations’ tab within the Alerts UI. Alert notifications were not impacted This issue has been resolved and impacted services have returned to normal operations.

1731080991 - 1731083153 Resolved

Data Processing and Alerts Delays in EU Region

Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data.

The interruption with our cloud provider has been resolved and affected services have returned to normal operations.

1730423372 - 1730430700 Resolved

Delayed alert notifications for US Region

Between 07:03 UTC and 07:15 UTC on October 31st, some customers in the US region may have experienced delayed or missing alert notifications. This issue has been resolved and impacted services have returned to normal operations.

1730362894 - 1730362894 Resolved
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