Incident History

Synthetics Irregularities - US Region

Between 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved this interruption and impacted services have returned to normal operations.

1757422377 - 1757430913 Resolved

APM and Browser Summary Page Irregularities in US Region

Between 14:05 UTC and 14:25 UTC on September 8, some customers in the US region may have experienced an issue with the summary page not loading for APM and Browser. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1757341311 - 1757342507 Resolved

Metrics Delay for Some GCP and AWS EU Accounts

Between 10:27 UTC and 13:12 UTC on August 2nd, some customers in the EU region may have experienced delayed in data related to Metrics and Tags. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1756818944 - 1756818944 Resolved

Metrics Delay for Some GCP and AWS EU Accounts

Between 10:27 UTC and 13:12 UTC on August 2nd, some customers in the EU region may have experienced delayed in data related to Metrics and Tags. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1756813750 - 1756818937 Resolved

Data Irregularities in the US and EU Region

Between 13:51 UTC and 15:20 UTC, some customers in the US and EU region may have experienced errors sending golden signal data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

1754578843 - 1754581344 Resolved

Widespread Internet Disruptions impacting New Relic Services

Between 17:54 UTC and 20:22 UTC, some customers in the US and EU region may have experienced various irregularities for data availability and alert notifications. Impacted services have returned to normal operations, following the recovery of our dependent cloud provider systems.

1749756680 - 1749761932 Resolved

Data and Alert Irregularities in the US Region

Beginning at 20:07 to 20:49 May 25 UTC, some customers in the US region may have experienced delayed APM, Browser, Mobile data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We suppressed alerts from 20:36 to 20:48 May 25 UTC. We have resolved this interruption and impacted services have returned to normal operations.

1748206355 - 1748206355 Resolved

APM Data and Alert Irregularities in the US Region

Beginning at 01:00 and 02:58 May 25 UTC, some customers in the US region may have experienced delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We suppressed alerts from 01:32 to 02:58 May 25 UTC. We have resolved this interruption and impacted services have returned to normal operations.

1748136863 - 1748142055 Resolved

APM Dashboards lag in US region, no impact to alerts

Between 04:35 May 24 UTC and 07:34 May 24 UTC some customers in the US region may have experienced delayed APM data in dashboards. We have resolved this interruption and impacted services have returned to normal operations.

1748066944 - 1748072753 Resolved

UI Irregularities and Alert Degradation in US Region

Between 12:52 UTC and 15:28 UTC on April 16th, 2025, some customers in the US may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false positive alert notifications for related data. We have resolved this interruption and impacted services have returned to normal operations.

1744811215 - 1744822262 Resolved
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