Incident History

Data Irregularities in the EU Region

Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1742323851 - 1742326570 Resolved

Infrastructure Alerts- False Host Not Reporting

The restoration of affected entity metadata has now been completed. Impacted services have returned to normal operations.

1742292098 - 1742480450 Resolved

Brief Alert Degradation in EU Region

We resolved this service interruption and impacted services have returned to normal operation.

Between 09:40 UTC and 09:45 UTC on March 8th, some customers in the EU region may have experienced missed/delayed alerts or false loss of signal alerts.

1741472220 - 1741473661 Resolved

Degraded Query Functionality in the US Region

We resolved this service interruption and impacted services have returned to normal operation.

Between 08:27 UTC and 09:37 UTC on March 8th, some customers in the US region may have experienced missing data from live edge NRDB queries. Data ingest and alerts were not affected.

1741468197 - 1741472111 Resolved

Android Mobile Application Issues - US and EU Region

Between 06:09 UTC and 07:43 UTC on March 5th 2025, some customers in the US and EU region may have experienced difficulties using the New Relic android application.   We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1741160414 - 1741161744 Resolved

Delays for APM Timeslice Data in Charts & Dashboards - US Region

This incident has been resolved.

1741006235 - 1741007403 Resolved

UI Irregularities

Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1734513495 - 1734515242 Resolved

Dashboard Creation Issues - US and EU region

Between 10:20 UTC and 11:00 UTC on December 10th, some customers in the US and EU regions may have experienced issues creating new dashboards.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1733827843 - 1733829427 Resolved

Delayed alert notifications for the EU region

Between 22:51 UTC on Wednesday, December 5th and 02:16 UTC on December 6th, some customers in the EU region may have experienced delayed or missing alert notifications. Data processing for affected data may have been impacted.

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1733440830 - 1733451570 Resolved

APM UI Irregularities

Between 07:20 UTC and 10:25 UTC on Dec 05, some customers may have experience issue with APM monitoring/tools not displaying data

We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1733391490 - 1733395080 Resolved
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