New Relic UI Irregularities in US/EU Region


Incident resolved in 4h35m18s

Resolved

Between 18:37 UTC and 22:27 UTC on August 3rd, 2024, customers in the US and EU region may have encountered errors when attempting to log in to the New Relic platform. We investigated and resolved an issue with the login service and impacted services have returned to normal operations.

1722728695

Update

We're continuing to monitor as services recover and are validating that all affected services have returned to normal operation.

1722727909

Update

We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

1722727093

Update

We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

1722725674

Update

We are seeing recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

1722724134

Update

We are seeing recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services have returned to normal operation.

1722722627

Update

Our teams are working to resolve an issue with login services. Customers in the US and EU regions may experience errors accessing the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

1722720298

Update

Our teams are working to resolve an issue with login services. Customers in the US and EU regions may experience errors accessing the New Relic UI. Data ingest and alert notifications are not impacted at this time. Please continue to monitor this page for updates.

1722717838

Investigating

We are continuing to investigate the issue. No actions are required by customers as we work to resolve this. Please continue to monitor this page for updates.

1722716127

Investigating

We are continuing to investigate the issue.

1722714412

Investigating

We are continuing to investigate this issue.

1722712951

Investigating

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

1722712177