Incident History

Our Engineering team has implemented a fix, the issues impacting Gradient AI Platform have been resolved. All agents are back up and healthy. Service has been fully restored.

Our Engineering team has implemented a fix, the issues impacting model availability and performance have been resolved. All models, including those previously degraded, are back up and healthy. Service has been fully restored.

From 16:14 to 16:38 UTC, Our Engineering team observed an issue impacting Cloud control panel and API. During this time, users may experienced errors when trying to access the Cloud control panel and when trying to use the API. Our team has fully resolved the issues as of 16:38 UTC. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. We apologize for any inconvenience caused.

The issue is now resolved, all Anthropic BYOK models in Gradient AI should work normally. Contact support if issues persist.

As of 23:00 UTC, our Engineering team has confirmed that the issue causing delays in App Platform deployments has been fully resolved. The fix implemented earlier has been successful, and we are no longer seeing any delays or errors with deployments.

Users should now be able to deploy their apps successfully and without any issues. We apologize again for the inconvenience caused.

However, if you continue to experience any issues, please don't hesitate to raise a support ticket for further investigation.

Our Engineering team has confirmed the resolution of the issue impacting DNS timeouts for newly provisioned Managed Kubernetes nodes. At this time all cluster services should now be functioning normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

From 17:50 to 19:06 UTC, Our Engineering team observed an issue with mirrors.digitalocean.com. During this time, users may have experienced errors when trying to update packages on Debian and Ubuntu Images. Our team has fully resolved the issues as of 19:06 UTC. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. We apologize for any inconvenience caused.

Our Engineering team identified an issue affecting the App Platform. During the incident, users may have experienced HTTP 522 (Connection Timed Out) errors when accessing their apps. The issue seems to be resolved now.

We apologize for the inconvenience caused. If you continue to experience any related errors, please contact our Support team by opening a ticket at https://www.digitalocean.com/support/contact/.

As of 00:22 UTC, our Engineering team has confirmed that the issue causing delays in App Platform deployments has been fully resolved. The fix implemented earlier has been successful, and we are no longer seeing any delays or errors with deployments.

Users should now be able to deploy their apps successfully and without any issues. We apologize again for the inconvenience caused.

However, if you continue to experience any issues, please don't hesitate to raise a support ticket for further investigation.

From 19:57 UTC to 01:03 UTC, customers may have experienced connectivity issues between Internal Load Balancers and their associated target droplets, which could have resulted in service disruption or traffic routing failures.

Our Engineering team has confirmed full resolution of the issue, and Internal Load Balancers should now be functioning normally.

If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience caused.