Incident History

Our Engineering team has confirmed that the issue with Functions has now been fully resolved. If you continue to see errors please open a ticket with our Support team and they will be happy to assist you.

Between 08:07 UTC and 08:32 UTC, our Engineering team observed issues impacting networking in the TOR1 region. During this time, users may have experienced intermittent connectivity issues while interacting with Droplets and Droplet-based services.

Additionally, users may have experienced intermittent timeouts when using the API or Cloud Control panel. All services are now functioning as expected. Thank you for your patience, and we apologize for any inconvenience.

If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.

From 2:57 AM to 4:38 AM UTC, our Engineering team identified and resolved an issue that affected multiple GenAI Platform models. During this period, all GenAI inference services were unavailable.

The Engineering team has confirmed that the issue has been fully resolved.

If you continue to experience any problems, please contact our support team by submitting a ticket through your Cloud Control Panel.

Our Engineering team has confirmed the resolution for the issue that was impacting Spaces availability in the FRA1 region.

We have completed monitoring and confirmed that system performance has returned to normal. All operations including uploads, object retrieval, and bucket listings are now fully functional and stable. If you continue to experience any issues please open a ticket with our Support team for further review.

As of 14:54 UTC, our Engineering team confirmed the issue with our App Platform service is fully resolved. Everything should be functioning normally. We appreciate your patience throughout the process and if you continue to experience problems, please open a ticket with our support team for further review.

Our Engineering team has confirmed full resolution of the issue affecting Member and Modifier user's ability to create Droplets. These users should have no issues creating Droplets via the Cloud Control Panel and API.

Thank you for your patience while we worked to address the issue. If you are still facing issues, please open a ticket from within your Cloud Control Panel for further review.

Our Engineering team has confirmed the full resolution of the issue impacting the ticket creation via the Support Portal. Customers should now be able to create tickets from within the Cloud Panel here: https://cloudsupport.digitalocean.com/

We sincerely apologize and thank you for your patience as we worked through this issue with our vendor. In case of any questions or concerns, please open a ticket with our Support team.

Our Engineering team has successfully resolved the issue that was impacting the DBaaS cluster logs. API responses should be successful without any error messages while retrieving logs, and the "Recent Logs" section is also working as expected.

We have continued to monitor the system and have observed stable performance. The issue is now fully resolved.

Thank you for your patience while we worked to address the issue. If you are still facing issues, please open a ticket from within your Cloud Control Panel for further review.

Our Engineering team identified an issue impacting GenAI agents via Cloud between 19:55 UTC and 20:36 UTC

During this time, users were unable to view or create GenAI agents in the Cloud Control Panel.

A fix was deployed at 20:36 UTC by our Engineering team and the issue stands resolved now.

We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.

From May 28 2025 20:13 UTC to 20:24 UTC, users may have experienced issues accessing the Cloud Control Panel. Specifically, users attempting to access the Projects, Load Balancers, Networking, and Droplet pages may have seen no content or a blank page.

This incident did not impact the DigitalOcean API or the functionality of any existing resources.

Our Engineering team was able to fully resolve the issue and as of 20:24 UTC, the Cloud Control Panel is functioning normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.