As of 23:43 UTC, July 22, we have confirmed that the issue has been fully resolved. All affected functionality is operating normally, and users should be able to add and update payment methods without any errors.
Thank you for your patience while we worked to address this issue. If you continue to experience issues, then please open a ticket with our Support team for further review.
Our Engineering team, in collaboration with Let's Encrypt, has successfully resolved the issue affecting SSL certificate provisioning for Spaces and Load Balancers. Certificate creation is now fully restored and functioning as expected.
Existing certificates and HTTPS traffic were not impacted during this time. If you continue to experience any issues with certificate provisioning, please open a support ticket for assistance.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience.
Our Engineering team has successfully resolved the issue that was affecting Reserved IPs and Load Balancers. Between 10:45 UTC and 12:10 UTC today, users may have encountered errors while assigning, reserving, or releasing Reserved IPs, or provisioning Load Balancers. All services have now been fully restored and are functioning normally. If you continue to experience any issues, please open a ticket with our support team. We apologize for any inconvenience this may have caused.
From 13:12 UTC to 17:18 UTC, users may have experienced errors with App deployment via App Platform. The deployments particularly failed for the Apps with Databases linked to them.
Our Engineering team has now confirmed the resolution of the issue, and App deployment should be working as expected.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team has implemented a fix for the issue that was preventing tickets submitted via the Support Contact Form from reaching our Support team. The form is now working as expected, and all new submissions are being properly routed to our Support team.
Additionally, previously submitted tickets that were impacted by this issue have been successfully routed to our Support Team. The team will address them as soon as possible.
We apologize for any inconvenience caused and appreciate your patience while we worked to resolve this issue.
Our Engineering team has fully resolved the issue with new Kubernetes cluster GPU creations. Users with new clusters should be able to create GPU nodes without issue.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team has resolved the issue affecting all control plane operations (Create, Read, Update, Delete) for non-MongoDB Managed Database clusters. All services and App Platform deployments with Managed Databases should now be operating normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team has resolved the issue affecting all control plane operations (Create, Read, Update, Delete) for non-MongoDB Managed Database clusters. All services and App Platform deployments with Managed Databases should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
This incident has been resolved.
Our Engineering team has confirmed that the issue affecting access to Object Storage Buckets in the FRA1 and SFO3 regions has been fully resolved. Users should no longer experience SSL/TLS handshake failures when accessing their Buckets in these regions.
We appreciate your patience and understanding while we worked to resolve this matter. If you continue to experience any issues, please don't hesitate to open a support ticket from your account for further assistance.