Incident History

Spaces Availability in FRA1

Our Engineering team has confirmed the resolution for the issue that was impacting Spaces availability in the FRA1 region.

We have completed monitoring and confirmed that system performance has returned to normal. All operations including uploads, object retrieval, and bucket listings are now fully functional and stable. If you continue to experience any issues please open a ticket with our Support team for further review.

1750085886 - 1750096665 Resolved

App Platform Deployments

As of 14:54 UTC, our Engineering team confirmed the issue with our App Platform service is fully resolved. Everything should be functioning normally. We appreciate your patience throughout the process and if you continue to experience problems, please open a ticket with our support team for further review.

1750084680 - 1750087821 Resolved

Droplet Creation

Our Engineering team has confirmed full resolution of the issue affecting Member and Modifier user's ability to create Droplets. These users should have no issues creating Droplets via the Cloud Control Panel and API.

Thank you for your patience while we worked to address the issue. If you are still facing issues, please open a ticket from within your Cloud Control Panel for further review.

1749933514 - 1749938786 Resolved

Customer Support Ticket Portal

Our Engineering team has confirmed the full resolution of the issue impacting the ticket creation via the Support Portal. Customers should now be able to create tickets from within the Cloud Panel here: https://cloudsupport.digitalocean.com/

We sincerely apologize and thank you for your patience as we worked through this issue with our vendor. In case of any questions or concerns, please open a ticket with our Support team.

1749911860 - 1749915084 Resolved

DBaaS Cluster Logs

Our Engineering team has successfully resolved the issue that was impacting the DBaaS cluster logs. API responses should be successful without any error messages while retrieving logs, and the "Recent Logs" section is also working as expected.

We have continued to monitor the system and have observed stable performance. The issue is now fully resolved.

Thank you for your patience while we worked to address the issue. If you are still facing issues, please open a ticket from within your Cloud Control Panel for further review.

1748967984 - 1748978423 Resolved

GenAI Agents via Cloud

Our Engineering team identified an issue impacting GenAI agents via Cloud between 19:55 UTC and 20:36 UTC

During this time, users were unable to view or create GenAI agents in the Cloud Control Panel.

A fix was deployed at 20:36 UTC by our Engineering team and the issue stands resolved now.

We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.

1748639029 - 1748639029 Resolved

Cloud UI not loading

From May 28 2025 20:13 UTC to 20:24 UTC, users may have experienced issues accessing the Cloud Control Panel. Specifically, users attempting to access the Projects, Load Balancers, Networking, and Droplet pages may have seen no content or a blank page.

This incident did not impact the DigitalOcean API or the functionality of any existing resources.

Our Engineering team was able to fully resolve the issue and as of 20:24 UTC, the Cloud Control Panel is functioning normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1748470223 - 1748470223 Resolved

Managed Databases and App Platform

Our Engineering team has confirmed full resolution of the issue on the Managed Databases control plane. Users can continue to create and deploy applications without any issue.

We appreciate your patience. If you continue to experience any problems, please open a ticket from your account for further investigation.

1747933158 - 1747966318 Resolved

Droplet Creation in Multiple Regions

Our Engineering has confirmed full resolution of the issue impacting Droplet creation in all regions. Users can now create Droplets and Droplet-based services, including Managed Kubernetes, Managed Databases, and Load Balancers without any issues.

We appreciate your patience while we worked to fix this issue. If you continue to experience any problems, please open a ticket from your account for further investigation.

1747925979 - 1747941826 Resolved

App Platform Deployments

From 07:19 UTC to 08:15 UTC, users may have experienced errors with app deployment via App Platform.

Our Engineering team has now confirmed the resolution of the issue and app deployment should be working as expected.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1747902955 - 1747911544 Resolved
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