Incident History

Support Ticket Portal

Our Engineering team has implemented a fix for the issue that was preventing users from submitting or viewing tickets through our Support Ticket Portal. At this time, all users should be able to access the portal and manage tickets normally via https://cloudsupport.digitalocean.com/s/.

Additionally, any previously submitted tickets that were affected by this issue have now been successfully routed to our Support Team, who will be addressing them as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve this issue.

1753838790 - 1753841042 Resolved

Adding Payment Card

As of 23:43 UTC, July 22, we have confirmed that the issue has been fully resolved. All affected functionality is operating normally, and users should be able to add and update payment methods without any errors.

Thank you for your patience while we worked to address this issue. If you continue to experience issues, then please open a ticket with our Support team for further review.

1753229367 - 1753274303 Resolved

Let's Encrypt SSL Provisioning

Our Engineering team, in collaboration with Let's Encrypt, has successfully resolved the issue affecting SSL certificate provisioning for Spaces and Load Balancers. Certificate creation is now fully restored and functioning as expected.

Existing certificates and HTTPS traffic were not impacted during this time. If you continue to experience any issues with certificate provisioning, please open a support ticket for assistance.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience.

1753128137 - 1753210543 Resolved

Reserved IPs and Load Balancers

Our Engineering team has successfully resolved the issue that was affecting Reserved IPs and Load Balancers. Between 10:45 UTC and 12:10 UTC today, users may have encountered errors while assigning, reserving, or releasing Reserved IPs, or provisioning Load Balancers. All services have now been fully restored and are functioning normally. If you continue to experience any issues, please open a ticket with our support team. We apologize for any inconvenience this may have caused.

1752841059 - 1752844804 Resolved

App Platform Deployments

From 13:12 UTC to 17:18 UTC, users may have experienced errors with App deployment via App Platform. The deployments particularly failed for the Apps with Databases linked to them.

Our Engineering team has now confirmed the resolution of the issue, and App deployment should be working as expected.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1752775808 - 1752775808 Resolved

Support Contact Form

Our Engineering team has implemented a fix for the issue that was preventing tickets submitted via the Support Contact Form from reaching our Support team. The form is now working as expected, and all new submissions are being properly routed to our Support team.

Additionally, previously submitted tickets that were impacted by this issue have been successfully routed to our Support Team. The team will address them as soon as possible.

We apologize for any inconvenience caused and appreciate your patience while we worked to resolve this issue.

1752745578 - 1752765457 Resolved

New Kubernetes Clusters GPU Nodes

Our Engineering team has fully resolved the issue with new Kubernetes cluster GPU creations. Users with new clusters should be able to create GPU nodes without issue.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1752182353 - 1752189226 Resolved

Managed Database Provisioning and App Platform

Our Engineering team has resolved the issue affecting all control plane operations (Create, Read, Update, Delete) for non-MongoDB Managed Database clusters. All services and App Platform deployments with Managed Databases should now be operating normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1751986676 - 1751994075 Resolved

Managed Database Provisioning and App Platform

Our Engineering team has resolved the issue affecting all control plane operations (Create, Read, Update, Delete) for non-MongoDB Managed Database clusters. All services and App Platform deployments with Managed Databases should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1751475554 - 1751481605 Resolved

Creating Agents with Attached Knowledge Base

This incident has been resolved.

1751466255 - 1751487356 Resolved
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