Incident History

Accessing Cloud Control Panel

From 17:14 UTC to 17:34 UTC, users experienced issues accessing the Cloud Control Panel and API.

Our Engineering team has resolved the issue, and the Cloud Control Panel, API, and events should now be functioning normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1740504439 - 1740508127 Resolved

Droplet creates in NYC3

From 6:00 UTC to 17:45 UTC, users have experienced issues with Droplet creation and Droplet-based services in the NYC3 region.

Our Engineering team has fully resolved the issue impacting Droplet creation in the NYC3 region. Users can now create Droplets and Droplet-based services, including Managed Kubernetes, Managed Databases, Load Balancers, and snapshots, without any issues.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1740487541 - 1740514607 Resolved

Monitoring Alerts with tags

From February 6 21:28:35 UTC to February 19 23:14:00 UTC, users may have experienced issues receiving monitoring alerts for tagged resources.

Our Engineering team has resolved the issue, alerts for tagged resources are now working properly and users should now start receiving new alerts going forward.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1739997389 - 1740010809 Resolved

Spaces and App Platform Deployments in BLR1 region

Our Engineering team has confirmed the full resolution of the issue affecting the Spaces Buckets creation and App Platform deployment in BLR1 region . All our services in the region should now be functioning normally.

Users should no longer experience any issues with the creation of Spaces Buckets and App Platform application creations and deployments.

If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. Thank you for your patience and we apologize for any inconvenience.

1739264860 - 1739274242 Resolved

Cloud Control Panel and API

From 00:04 UTC to 00:41 UTC, users experienced issues accessing the Cloud Control Panel and API as well as experienced event failures.

Our Engineering team has resolved the issue, and Cloud Control Panel, API and events should now be functioning normally.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1738801599 - 1738805369 Resolved

Reserved IP assignment

Our Engineering team identified an issue affecting Reserved IP assignments across all regions. From 00:26 to 03:26 UTC, users may have experienced issues with assigning Reserved IPs to Droplets.

A fix has been implemented and as of 03:26 UTC, all Reserved IP assignments have been successful. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1738729267 - 1738729267 Resolved

GenAI with Cloud Panel

Our Engineering Team has confirmed that the issue affecting GenAI agents in the Cloud has been fully resolved. Users should no longer see the "Failed to Update" banner and all functionality remains unaffected.

If you continue to experience any problems, please reach out to our support team by opening a ticket from within your Cloud Control Panel.

1738701718 - 1738725964 Resolved

Droplet, Managed Database and Managed Kubernetes creation failure in BLR region

Our Engineering team has confirmed the full resolution of the issue affecting Droplet, Managed Kubernetes, and Managed Database creation in the BLR region. All our services in the region should now be functioning normally.

Users should no longer experience any issues with Droplet creation, event processing, and the creation and provisioning of Managed Kubernetes and Managed Database clusters.

If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. Thank you for your patience and we apologize for any inconvenience.

1738556900 - 1738576831 Resolved

Resource data in GenAI Platform

Our Engineering team has confirmed the full resolution of the issue impacting the GenAI Platform. Users should now be able to fetch resource data, usage, and other details from within the Cloud Panel without any issues.

If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel.

1738259030 - 1738260713 Resolved

Backups and Snapshots Access

The issue affecting Snapshots and Backups access from the DigitalOcean Cloud Panel has been fully resolved. Users should now be able to access these services without any errors.

We appreciate your patience while we worked to fix this issue. If you continue to experience any problems, please open a ticket from your account for further investigation.

1738165230 - 1738167393 Resolved
⮜ Previous Next ⮞