Incident History

Spaces Cold Storage Billing

As of 21:06 UTC, our Engineering team has resolved the issue affecting Spaces Cold Storage billing. An error in our billing processing system caused incorrect values to be reflected in daily usage and current invoices for customers with cold storage buckets.

Our team identified and corrected an issue with the billing data sync, ensuring accurate usage reporting. If you continue to experience any issues, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.

1785860015 - 1785879763 Resolved

Cloud Control Panel Access

Between 09:36 and 13:30 UTC on August 3, some customers experienced intermittent errors while accessing the DigitalOcean Cloud Control Panel. We renewed the affected internal certificates and restored access. The issue is resolved, and the Cloud Control Panel is operating normally. We apologize for the disruption.

1785765484 - 1785779982 Resolved

Response Degradation Impacting Kimi-K3

Our Engineering team has resolved the issue causing empty or broken responses from Kimi-K3. If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.

1785347811 - 1785392155 Resolved

Agent Platform Requests Returning HTTP 500 Errors

This incident has been resolved.

1785177100 - 1785252268 Resolved

Network Connectivity from India to NYC

Between 07:46  UTC & 10:24 UTC today, some users in India accessing resources in the NYC region may have experienced connectivity issues. The impact was limited to users using Airtel as their ISP.

Our investigation determined that the issue was caused by an internal network issue within Airtel and was not related to DigitalOcean network. The connectivity issue now appears to be resolved, and users should no longer experience problems accessing their resources.

We apologize for any inconvenience this may have caused. However, if you continue to experience any connectivity issues, please don't hesitate to open a support ticket for further investigation; we'll be happy to assist you further.

1784889412 - 1784896945 Resolved

Llama-4-Maverick Model Availability

This incident has been resolved.

1784805419 - 1784810220 Resolved

Gradient AI Serverless Inference Requests Timing Out for qwen3.5-397b-a17b

This incident has been resolved.

1784739042 - 1784749337 Resolved

Block Storage Volume NYC1, NYC3, SGP1, SYD1 and BLR1

Our Engineering team has confirmed that the issue regarding volume attachment to Droplets in the NYC1, NYC3, SGP1, SYD1, and BLR1 regions has been fully resolved, and all services are now operating normally.

If you continue to experience any issues, please contact our Support team by opening a ticket. We apologize for any inconvenience caused.

1784454679 - 1784475159 Resolved

Networking in BLR1

Our engineering team has resolved the outbound network connectivity issue in the BLR1 region. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1784444261 - 1784454720 Resolved

Reserved IP routing in TOR1

Our Engineering team has confirmed that the underlying issue affecting Reserved IP routing in the TOR1 region has been fully resolved, and services are now operating normally.

If you continue to experience any issues, please contact our Support team by opening a ticket. We apologize for any inconvenience caused.

1784209187 - 1784222675 Resolved
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