From 14:23 UTC to 16:16 UTC, users were unable to complete the signups for new accounts. Our Engineering team has resolved the issue affecting new account sign-ups. Users should no longer experience errors and are now able to complete the sign-up process successfully.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
From March 1st 12:00 UTC to March 10th 18:43 UTC, a subset of users experienced issues connecting Managed Kubernetes nodes to Droplets as a source to allow traffic, due to an issue with tags being applied internally. Some users may also have experienced issues adding Managed Kubernetes Clusters as a source in Cloud firewalls with related Droplets.
Our Engineering team has confirmed full resolution of the issue. Users should now be able to connect Managed Kubernetes nodes to Droplets and should also be able to add Managed Kubernetes Cluster as a source in the Cloud Firewall with related Droplets.
If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel.
From 20:08 UTC to 21:49 UTC, users may have experienced issues creating new certificates, provisioning or scaling MongoDB clusters, and issuing certificates for use with LBAAS and CDN services. Additionally, a subset of new custom domains on the App Platform may have taken longer than usual to configure.
Our Certificate Authority has fully resolved the issue with our managed certificates service, and all services have returned to normal operation.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
From 17:14 UTC to 17:34 UTC, users experienced issues accessing the Cloud Control Panel and API.
Our Engineering team has resolved the issue, and the Cloud Control Panel, API, and events should now be functioning normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
From 6:00 UTC to 17:45 UTC, users have experienced issues with Droplet creation and Droplet-based services in the NYC3 region.
Our Engineering team has fully resolved the issue impacting Droplet creation in the NYC3 region. Users can now create Droplets and Droplet-based services, including Managed Kubernetes, Managed Databases, Load Balancers, and snapshots, without any issues.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
From February 6 21:28:35 UTC to February 19 23:14:00 UTC, users may have experienced issues receiving monitoring alerts for tagged resources.
Our Engineering team has resolved the issue, alerts for tagged resources are now working properly and users should now start receiving new alerts going forward.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team has confirmed the full resolution of the issue affecting the Spaces Buckets creation and App Platform deployment in BLR1 region . All our services in the region should now be functioning normally.
Users should no longer experience any issues with the creation of Spaces Buckets and App Platform application creations and deployments.
If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. Thank you for your patience and we apologize for any inconvenience.
From 00:04 UTC to 00:41 UTC, users experienced issues accessing the Cloud Control Panel and API as well as experienced event failures.
Our Engineering team has resolved the issue, and Cloud Control Panel, API and events should now be functioning normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team identified an issue affecting Reserved IP assignments across all regions. From 00:26 to 03:26 UTC, users may have experienced issues with assigning Reserved IPs to Droplets.
A fix has been implemented and as of 03:26 UTC, all Reserved IP assignments have been successful. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering Team has confirmed that the issue affecting GenAI agents in the Cloud has been fully resolved. Users should no longer see the "Failed to Update" banner and all functionality remains unaffected.
If you continue to experience any problems, please reach out to our support team by opening a ticket from within your Cloud Control Panel.